Members may elect to convert their account from prepay to post-paid electric service at any time, although they may be required to pay all account balances and are subject to the required deposits.
When does an account close after being disconnected?
Prepay accounts that lapse and do not become reconnected after fourteen (14) day will be considered inactive and Rayle EMC will mail a final bill to the last known address on file.
Can I get an arrangement on my prepay electric service account?
Arrangements are not allowed on prepay electric service accounts.
How do I reconnect my power if it’s been disconnected?
Members can recharge their account at any time, day or night, using the internet online portal, by phone or at a Rayle EMC office during normal business hours. Once a payment is processed (restoring a credit balance of $50) service will be automatically restored within 30 minutes.
What happens if my account runs out?
If a member’s account balance runs below a $10 credit, the service will lapse and automatically disconnect. Members will receive a low balance alert prior to being disconnected, and will receive another alert once the once the power has been disconnected.
How do I know when my account is running low?
When a member signs up for prepay electric service they will be allowed to set up alerts and reminders on their account. Alerts can be sent in any combination using text message or email. Available alerts include: Low Balance Threshold, Service Connected, Service Disconnected, Service Reconnected, Payment Confirmation, Return Check Alert, and Balance and Usage Alert.
Do I still get a bill?
Prepay members will no longer receive a billing statement.
How can I access my account?
Members participating in prepay electric service can access their account information through the Rayle EMC Members Services Portal at https://billing.rayleemc.com/oscp/, or by calling or visiting any Rayle EMC office.
Where can I pay?
Payments can be made at Rayle EMC or over the phone at (706) 678-2116 during normal working hours. Payments can be made 24 hours a day via credit card, debit card, or electronic check online at https://billing.rayleemc.com/oscp/.
Where do I signup?
New and existing members can apply for prepay electric service at any Rayle EMC office. An application must be completed and signed to enroll in prepay electric service program.