All posts by Mark

Phone issue over the weekend

Our phone system at Rayle EMC went down over the Memorial Day Weekend.  We apologized for any inconvenience you may have experienced and appreciate your patience while we resolved the issues.  You can always reach us at our Toll Free Outage Reporting Number 1-844-744-7849.

Scam Alert

We receive multiple calls daily that Rayle EMC members have been contacted by phone and informed that they need to make a payment on their account or their power will be disconnected. THIS IS A SCAM! If you receive a call asking you to pay over the phone the best thing to do is tell the caller that you will call your local office to verify this information. Then call us at 706-678-2116 (Washington), 706-453-2268 (Greensboro) or 706-743-8107 (Lexington). Please DO NOT give anyone that you do not know your checking account or credit card number!!

Outage Text Notifications

Rayle EMC’s new outage text alert program, TextPower, provides a convenient way to stay connected during a power outage.

Receiving text notifications from Rayle EMC puts information about power outages in the palm of your hand. Using the everyday convenience of text messaging, you can quickly and easily text us to report an outage. Once we’ve assessed the situation, we’ll text you to let you know when your power has been restored.

All consumers who have cell numbers currently in our database will be automatically opted-in.  At any time you can text STOP to 85700 to opt-out.

Set up text alerts

Use your mobile phone to text RAYLE to 85700. Follow the on-screen steps, and you will be registered in no time.

Alternatively, you can sign up online at  http://www.rayleemc.com/index.php/customer-service/rayle-texting/, or contact your local office. This program is available without charge to all members. Please note that standard message and data rates may apply through your carrier.

What messages will I get? You will receive two different outage messages. One will notify you when we have enough reports of the outage to start the repair process. The other will notify you when power has been restored.