FAQ

FAQ

Customer Service

How does prepay electric service work?

Unlike traditional post-pay accounts prepay electric service accounts allow members to pay for their electricity before they use it. This approach gives the member more flexibility and control over the use of electricity. It allows members to avoid deposits and fees, customize their payment schedule, purchase energy when convenient, and monitor their electricity consumption in a self-managed program.

How does the Automated Meter Reading work?

We send a signal from our office to each individual meter, and it sends back its reading over our electric lines.

What are my payment options?

Rayle EMC offers several different ways to make payments. Consumers may pay by credit card, cash, money order or check at the Washington, Lexington, or Greensboro office or by mailing it in with payment stub. Members may also pay online or by phone with a check, debit or credit card (Rayle EMC accepts Visa, MasterCard and Discover).

Rayle EMC customers may also set their accounts up on draft. The bill is drafted the day it is due from either a bank account or a credit card. Customers still receive a bill notifying them of the amount and the due date. You can sign up for Automatic Bank Draft by completing a form which is available at any one of our three locations. Simply bring or mail the completed form to the nearest office, along with a voided or cancelled check to complete the sign-up process.

When will my power be cut off for non-payment?

Accounts are subject to disconnection at any time after the due date. Customer Resource Managers do not have the reading schedule for meters. The only way to guarantee there is no interruption in your service due to non-payment is to remit the bill in full by the due date.

Where can I pay my bill?

Rayle EMC offers many different payment options. You may set up your account on bank or credit card draft, pay over the phone or Internet with a debit or credit card or submit a check by mail. Customers also have the option of paying at one of our offices, just click here for locations.

Power Outage

How is the power restored?

At one time or another, every electric consumer has had the electricty go out during bad weather. Rayle EMC strives to keep the power on for every member of the cooperative. However, despite all efforts, no utility can guarantee uninterrupted service.

Limbs and trees falling on the power lines are most often the cause of outages in ice, snow or wind storms. In some cases, some part of Rayle EMC’s service area suffers more damage than other areas. Rayle EMC’s lines traverse many miles of rural areas and are exposed to more of nature’s forces than comparable lines in a town or city. Crews are dispatched to each area depending on the amount of outages.

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How long will it be before my power is restored?

During an outage, Rayle EMC crews are working around the clock to restore power as quickly and efficiently as possible to all customers. The more severe a storm, the longer it could be to restore power. If main lines are down, then they have to be repaired before service can be restored to neighborhoods and to individual homes

Why am I the only one with power out on my street?

If you are the only house on your street without power, then it is possible that something has fallen on the service line to your house, or the power to your house comes from a different location than your neighbors. Call Rayle EMC at 706-678-2116 to report your outage and power will be restored as quickly as possible.

Prepay Electric Service

Are there any deposits or penalties?

Unlike traditional post-pay accounts prepay electric service does not require a member deposit. Prepay accounts are not penalized for disconnects and reconnects.

Can I convert back to a traditional post pay account?

Members may elect to convert their account from prepay to post-paid electric service at any time, although they may be required to pay all account balances and are subject to the required deposits.

Can I get an arrangement on my prepay electric service account?

Arrangements are not allowed on prepay electric service accounts.

Do I still get a bill?

Prepay members will no longer receive a billing statement.

How can I access my account?

Members participating in prepay electric service can access their account information through the Rayle EMC Members Services Portal at https://billing.rayleemc.com/oscp/, or by calling or visiting any Rayle EMC office.

How do I know when my account is running low?

When a member signs up for prepay electric service they will be allowed to set up alerts and reminders on their account. Alerts can be sent in any combination using text message or email. Available alerts include: Low Balance Threshold, Service Connected, Service Disconnected, Service Reconnected, Payment Confirmation, Return Check Alert, and Balance and Usage Alert.

How do I reconnect my power if it’s been disconnected?

Members can recharge their account at any time, day or night, using the internet online portal, by phone or at a Rayle EMC office during normal business hours. Once a payment is processed (restoring a credit balance of $50) service will be automatically restored within 30 minutes.

How does prepay electric service work?

Unlike traditional post-pay accounts prepay electric service accounts allow members to pay for their electricity before they use it. This approach gives the member more flexibility and control over the use of electricity. It allows members to avoid deposits and fees, customize their payment schedule, purchase energy when convenient, and monitor their electricity consumption in a self-managed program.

I already have a traditional post-pay account, can I switch to prepay electric service?

Yes, you can switch to prepay electric service even if you already have service at Rayle EMC. Any existing deposits will be applied to your outstanding balance owed and a new prepay account will be set up. Members that have an overdue balance and wish to convert their account to prepay can pay the balance in full prior to converting or choose the Debt Management option (up to the current limit) of prepay electric service.

What does it cost?

Prepay electric service uses the same rate as post-pay service so the only additional cost to signing up for prepay is an additional $5 per month to cover the additional meter cost. Existing members can convert their accounts to prepay electric service by agreeing to the application terms and placing a minimum of $50 credit balance on the account for daily usage. New members with no application on file will be required to pay a membership fee of $5, an account setup fee of $35, and minimum of $50 credit balance for daily usage.

What happens if my account runs out?

If a member’s account balance runs below a $10 credit, the service will lapse and automatically disconnect. Members will receive a low balance alert prior to being disconnected, and will receive another alert once the once the power has been disconnected.

When does an account close after being disconnected?

Prepay accounts that lapse and do not become reconnected after fourteen (14) day will be considered inactive and Rayle EMC will mail a final bill to the last known address on file.

Where can I pay?

Payments can be made at Rayle EMC or over the phone at (706) 678-2116 during normal working hours. Payments can be made 24 hours a day via credit card, debit card, or electronic check online at https://billing.rayleemc.com/oscp/.

Where do I signup?

New and existing members can apply for prepay electric service at any Rayle EMC office. An application must be completed and signed to enroll in prepay electric service program.

Who can participate?

Members that have a single phase, non-demand residential account with a service that accepts a 200 Amp rated meter are eligible. Members who have household members with medical conditions or other unique situations must determine whether Prepaid Metering is appropriate for their needs.